We ship out from our warehouse in Melbourne, Australia - right around the globe!

Our order cut off is 12pm AEST each day. Please ensure you order before this time if you would like same day dispatch. We ship out Monday to Friday.

We do not ship out on weekends or public holidays. 

We are not liable for any delays due to the postal services / pandemic / etc - please be patient and mindful that shipping may be delayed from time to time in the current climate.  

 We offer FREE REGULAR SHIPPING for Aussie orders over $90 AUD. 

NEXT DAY* EXPRESS SHIPPING

Items are sent safe & sound with trackable Australia Post "Express" service.

This is NO SIGNATURE service, meaning parcels are left at your premises provided it is safe to do so. If the delivery driver feels that it is not a safe place to leave your items, a card will be left & it will be taken to your local post office.

Cost: $9.95 AUD flat rate

Timeframe: 1-3 business days* Next day delivery to capital cities & major metro areas. Shipments to Western Australia, Northern Territory & rural areas may take additional time.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

REGULAR SHIPPING

Items are sent safe & sound with traceable Australia Post or Sendle.

This is NO SIGNATURE service, meaning parcels are left at your premises provided it is safe to do so. If the delivery driver feels that it is not a safe place to leave your items, a card will be left & it will be taken to your local post office.

Cost: $7.95 AUD flat rate. FREE when you spend $90.

Timeframe: 2-7 business days depending on your location. Shipments to Western Australia, Northern Territory & rural areas may take additional time.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

SAME DAY DELIVERY

Cost: Varies depending on your location. Please proceed to checkout to get a shipping estimate. Only available to Victorian customers.

Timeframe: The delivery timeframe for Same Day is between 1pm & 7pm. Please be aware of this if delivering to a business premises.

Tracking: Once your order has been dispatched, you will receive a notification via email.

Orders must be placed before 10am AEST to be sent using our Same Day Courier. You cannot send to PO boxes, it must be a physical address.

EXPRESS SHIPPING (SHOES & FAUX FUR JACKETS)

Cost: $11.95 AUD for Victorian customers. $29.95 AUD for the rest of Australia. 

Timeframe: 1-4 business days. Next day delivery to capital cities & major metro areas. Shipments to Western Australia, Northern Territory & rural areas may take additional time.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

COLLECT IN STORE 

Cost: FREE. Only available to Victorian customers.

Timeframe: We are able to process orders right away when ordered online. If you need an urgent pick up sorted, please call or text us on 0413 737 796.

Collection: We will send you a text-message confirmation once your order is ready. We are available for you to collect your order 7 days a week. If the shop is open, simply head to the front counter. If the shop is closed, please press the doorbell at the front door & we can grab your order for you.

PLEASE NOTE: If your older is stored for longer than 6 months & we do not hear from you, your items will be returned & no longer be available to you.

You can find our store open hours & location HERE. 

We offer FREE REGULAR SHIPPING for USA orders over $100 AUD. This does not include footwear.

REGULAR SHIPPING

We use Australia Posts trackable “Standard” service.

Cost: $10.00 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING

We use DHL's "Express" service. 

Cost: $69.95 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. 

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING (SHOES)

We use Australia Posts trackable “Standard” service.

Cost: $49.95 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING (SHOES)

We use DHL's "Express" service. 

Cost: $99.95 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. 

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

We offer FREE REGULAR SHIPPING for Canadian orders over $100 AUD. This does not include footwear.

REGULAR SHIPPING

We use Australia Posts trackable “Standard” service.

Cost: $10.00 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING

We use DHL's "Express" service. 

Cost: $69.95 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. 

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING (SHOES)

We use Australia Posts trackable “Standard” service.

Cost: $49.95 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING (SHOES)

We use DHL's "Express" service. 

Cost: $99.95 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. 

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

We offer FREE REGULAR SHIPPING for NZ orders over $100 AUD.

REGULAR SHIPPING

We use Australia Posts trackable “Standard” service.

Cost: $10.00 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING

We use DHL's "Express" service. 

Cost: $69.95 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. 

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING (SHOES)

We use Australia Posts trackable “Standard” service.

Cost: $20 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING (SHOES)

We use DHL's "Express" service. 

Cost: $99.95 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. 

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

We offer FREE REGULAR SHIPPING for UK orders over $150 AUD. This does not include footwear.

REGULAR SHIPPING

We use Australia Posts trackable “Standard” service.

Cost: $10.00 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING

We use DHL's "Express" service. 

Cost: $69.95 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

REGULAR SHIPPING (SHOES)

We use Australia Posts trackable “Standard” service.

Cost: $49.95 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

EXPRESS SHIPPING (SHOES)

We use DHL's "Express" service. 

Cost: $99.95 AUD.

Timeframe: 1-5 business days.

Tracking: Once your order has been dispatched, you will receive a notification via email. 

We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.  

FRANCE / GERMANY / ITALY / NETHERLANDS / NORWAY / SPAIN / SWEDEN / SWITZERLAND

We offer FREE REGULAR SHIPPING for "Major Europe" orders over $150 AUD. This does not include footwear.

REGULAR SHIPPING

We use Australia Posts trackable “Standard” service.

Cost: $10.00 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

REGULAR SHIPPING (SHOES)

We use Australia Posts trackable “Standard” service.

Cost: $49.95 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

BELGIUM / CANADA / CHINA / CROATIA / DENMARK / ESTONIA / HONG KONG / HUNGARY / IRELAND / ISRAEL / REPUBLIC OF KOREA / LITHUANIA / MALAYSIA / MALTA / POLAND / PORTUGAL / SINGAPORE / SLOVENIA CUSTOMERS:

We use Australia Posts trackable “Standard” service.

REGULAR SHIPPING 

Cost: $20.00 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

REGULAR SHIPPING (SHOES)

We use Australia Posts trackable “Standard” service.

Cost: $49.95 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

If your country is not listed on this page, your order will be sent using Australia Posts “Registered Post” service.

REGULAR SHIPPING 

Cost: $20.00 AUD.

Timeframe: 5-15 Business Days

Tracking:  Once your order has been dispatched, you will receive a notification via email. “Registered Post” is a non-trackable service which requires a signature on delivery. Tracking information may be available within your destination country via your local postal company. 

REGULAR SHIPPING (SHOES)

We use Australia Posts trackable “Standard” service.

Cost: $49.95 AUD.

Timeframe: 5-15 business days.

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. 

Tax & duties:

All payments of taxes & duties are solely the responsibility of the customer. Please contact your local Customs Office or government website for further information regarding import taxes which may be applicable to you. We DO NOT take responsibility for charges which may be incurred & we are not able to change the value of items listed for customs. 

Cancellations / amendments:

Once your order has been placed it has therefore begun to be processed & no amendments/cancellations are able to be made. 

Shipping timeframes:

The shipping timeframes listed above are from the day your order SHIPPED not the day you placed your order. These timeframes also do not include PRE ORDER items, which have their own specific delivery date. These timeframes are to be used as a guide. Any delays surrounding the delivery of your parcel relating to customs clearance / pandemics / holiday periods / etc are outside of our control & we are not able to take responsibility for such delays. 

Lost parcels:

We take great care of your order, however once it leaves our warehouse it is out of our control. We do not take responsibility for orders which are deemed as ‘Successfully Delivered’, lost in the mail or the incorrect address was entered. We are NOT able to offer reimbursement for any fault by Australia Post, Sendle, Star Track or DHL. Parcels are NOT covered with insurance. If you wish to insure your parcel to be covered should there be a problem during the shipping process, please contact us before purchasing to obtain your insurance quote. You will need to pay this amount on top of any shipping costs.

Parcels returned to us:

If your order has been returned to us due to an insufficient address, or being 'unclaimed', you will be required to pay shipping costs for the items to be resent out. If you do not wish for the items to be resent out, we will not be able to return your original shipping cost paid.

We want you to LOVE your magical goodies, that is why we offer a 10 day returns period for our Australian customers & a 30 day returns period for our International customers. We offer a 10 day returns period for in-store purchases also.

HOW TO RETURN AN ONLINE ITEM:

• Email help@tibbsandbones.com with your name, order number & the items you wish you return.
• You will then be given instructions on how to return your item. You are able to receive a credit note, refund or exchange.
• If you requested an 'exchange' you will need to pay the shipping cost to have the items sent back out. We will text you when your items are ready to be sent. 
• Items in the SALE section are NOT able to be returned.
• Items purchased during promotional sales periods (such as Boxing Day Sales or Storewide Sales) are able to be returned for a credit or exchange. We do NOT offer refunds during sale periods.
• Items purchased using a discount code entered at the checkout are able to be returned for a credit note, refund or exchange. 
• Items must be posted back within 5 business days after being approved for return to ensure they make it within the 10 day return time, otherwise they may be rejected.
• Online returns are processed within 2 business days of receiving.
• In store returns are processed immediately.

HOW TO RETURN AN ITEM PURCHASED IN STORE:

• Bring your items into store within 10 days of purchasing.
• Ensure you have a copy of your receipt, if you do not have one please ensure you know the day & time you made your purchase so we can look it up for you.
• You are able to receive a credit note, refund or exchange for full price items.
• Items in the SALE section are NOT able to be returned.
• Items purchased during promotional sales periods using a discount code (such as Boxing Day sales) are unable to be returned.
• Items purchased using the mailing list sign up code or similar are able to be returned for a credit note, refund or exchange. 
• Your return will be processed immediately.
• Click & Collect orders must be returned within 10 days of purchasing.

RETURNS CONDITIONS (ONLINE & IN STORE PURCHASES)

• Items must be received in original condition (unworn/un-washed/un-used)
• Returns must be received within their 10 day & 30 day returns period.
• Ensure you have a copy of your receipt, if you do not have one please ensure you know the day & time you made your purchase so we can look it up for you.
• We do not reimburse original shipping costs, unless the item was faulty.
• If you requested an 'exchange' you will need to pay the shipping cost to have the items sent back out. We will text you when your items are ready to be sent. 
• We do not take responsibility for the return postage costs, unless the item was faulty or there was a shipment mistake. 

YOU CANNOT RETURN:

• Items from the SALE section
• Items not in original condition
• Nipple Pasties (even if they are un-used)
• Socks
• Fishnets Stockings & Sets
• Earrings
• Glitter
• Face Jewels
• Nail Polish
• Septum Rings
• Face Masks
• Eyelashes
• Hair Clips
• Wigs & Hair Extensions
• Custom Made Chokers
• Made To Measure Clothing
• Card Packs / Games
• Books
• Gift Vouchers / Gift Cards

FAULTY ITEMS 

All items are assessed before being packed up safe & sound and sent to their new home. If you believe that your item is faulty, please contact us at HELP@tibbsandbones.com within 24 hours of discovering the fault. 

If it is a minor problem we will first offer reimbursement for repair of the item.

FAULTY SHOES

We will not accept any claims on minor faults on purchases past 3 months. Please be sure to take the correct care of your shoes. Here is a short TikTok to show you how to care for your shoes correctly. Please click HERE. If it is found that you have not cared for your shoes correctly, we will be unable to assist you further.

In an effort to reduce our impact, if you have a minor problem with a shoe, we will offer reimbursement for repair of the item.

KEEP IN MIND 

Please be sure to read item descriptions thoroughly before purchasing. If you require further information on an item, please be sure to contact us HERE. Keep in mind that colours of items may vary slightly on different computer screen displays.