Returns

We want you to LOVE your magical goodies, that is why we offer a 10 day returns period for our Australian customers & a 30 day returns period for our International customers. We offer a 10 day returns period for in-store purchases also. Please note, all pre order items such as shoes, clothes or accessories can be returned for refund, credit or exchange.

    HOW TO RETURN AN ONLINE ITEM:

    • Email help@tibbsandbones.com with your name, order number & the items you wish you return.
    • You will then be given instructions on how to return your item. You are able to receive a credit note, refund or exchange.
    • If you requested an 'exchange' you will need to pay the shipping cost to have the items sent back out. We will text you when your items are ready to be sent. 
    • Items in the SALE section are NOT able to be returned.
    • Items purchased during promotional sales periods (such as Boxing Day Sales or Storewide Sales) are able to be returned for a credit or exchange. We do NOT offer refunds during sale periods.
    • Items purchased using a discount code entered at the checkout are able to be returned for a credit note, refund or exchange. 
    • Items must be posted back within 5 business days after being approved for return to ensure they make it within the 10 day return time, otherwise they may be rejected.
    • Online returns are processed within 2 business days of receiving.
    • In store returns are processed immediately.

    HOW TO RETURN AN ITEM PURCHASED IN STORE:

    • Bring your items into store within 10 days of purchasing.
    • Ensure you have a copy of your receipt, if you do not have one please ensure you know the day & time you made your purchase so we can look it up for you.
    • You are able to receive a credit note, refund or exchange for full price items.
    • Items in the SALE section are NOT able to be returned.
    • Items purchased during promotional sales periods using a discount code (such as Boxing Day sales) are unable to be returned.
    • Items purchased using the mailing list sign up code or similar are able to be returned for a credit note, refund or exchange. 
    • Your return will be processed immediately.
    • Click & Collect orders must be returned within 10 days of purchasing.

    RETURNS CONDITIONS (ONLINE & IN STORE PURCHASES)

    • Items must be received in original condition (unworn/un-washed/un-used)
    • Returns must be received within their 10 day & 30 day returns period.
    • Ensure you have a copy of your receipt, if you do not have one please ensure you know the day & time you made your purchase so we can look it up for you.
    • We do not reimburse original shipping costs, unless the item was faulty.
    • If you requested an 'exchange' you will need to pay the shipping cost to have the items sent back out. We will text you when your items are ready to be sent. 
    • We do not take responsibility for the return postage costs, unless the item was faulty or there was a shipment mistake. 
    • If you made your purchase in store with a Visa Gift Card & request a refund, you will be issued with Tibbs & Bones Gift Voucher. We do not provide refunds onto alternate cards, it must be the same card you made your purchase with.

    YOU CANNOT RETURN:

    • Items from the SALE section
    • Items not in original condition
    • Nipple Pasties (even if they are un-used)
    • Socks
    • Fishnets Stockings & Sets
    • Earrings
    • Glitter
    • Face Jewels
    • Nail Polish
    • Septum Rings
    • Face Masks
    • Eyelashes
    • Hair Clips
    • Wigs & Hair Extensions
    • Custom Made Chokers
    • Made To Measure Clothing
    • Card Packs / Games
    • Spoon Necklaces
    • Books
    • Gift Vouchers / Gift Cards

    YOU CAN RETURN

    • Pre order items such as shoes, clothes & accessories

      FAULTY ITEMS 

      All items are assessed before being packed up safe & sound and sent to their new home. If you believe that your item is faulty, please contact us at HELP@tibbsandbones.com within 24 hours of discovering the fault. 

      If it is a minor problem we will first offer reimbursement for repair of the item.

      FAULTY SHOES

      We will not accept any claims on minor faults on purchases past 3 months. Please be sure to take the correct care of your shoes. Here is a short TikTok to show you how to care for your shoes correctly. Please click HERE. If it is found that you have not cared for your shoes correctly, we will be unable to assist you further.

      In an effort to reduce our impact, if you have a minor problem with a shoe, we will offer reimbursement for repair of the item.

      KEEP IN MIND 

      Please be sure to read item descriptions thoroughly before purchasing. If you require further information on an item, please be sure to contact us HERE. Keep in mind that colours of items may vary slightly on different computer screen displays.