Returns

RETURNS - Frequently Asked Questions

How long do I have to return an item online?

From the date of delivery, you have 10 days for Australian customers and 30 days for international customers. Please contact us on help@tibbsandbones.com during this time to request your return.

Can I return Pre Order Shoes or Made 4 U clothing?

Yes. You can return for a refund, credit note of exchange. 

I used a sign up discount code on my order – can I still return it?

Yes. You can return for a refund, credit note of exchange.

Can I return an item I purchased online, in your store?

Yes.

I am buying this item as a Christmas present, can I have a little longer to return it just in case they need to swap a size?

We will not allow refunds on purchases outside of our 10 day returns window, however are happy to offer a little longer if the person you gifted would like to exchange their item for another size or style.

RETURNS - ONLINE PURCHASES

We want you to LOVE your magical goodies, that is why we offer a 10 day returns period for our Australian customers & a 30 day returns period for our International customers from date of delivery.

HOW TO RETURN ONLINE PURCHASES:

  • From the date of delivery, you have 10 days for Australian customers and 30 days for international customers to request your return.
  • Email help@tibbsandbones.com with your name, order number & the items you wish you return.
  • You will then be given instructions on how to return your item. You can receive a credit note, refund or exchange.
  • Items must be posted back within 3 business days after being approved, otherwise they may be rejected.
  • If you requested an 'exchange' you will need to pay the shipping cost to have the items sent back out. We will text you when your items are ready to be sent. 
  • Online returns are processed within 2 business days of receiving.

RETURNS CONDITIONS - ONLINE PURCHASES

  • Items must be received in original condition (unworn/un-washed/un-used)
  • Items purchased using a sign up or birthday code entered at the checkout can be returned for a credit note, refund or exchange.
  • Items in the SALE section are NOT able to be returned.
  • Items purchased during Promotional Sales Periods (such as Boxing Day Sales or Storewide Sales) can be returned for a credit or exchange ONLY. We do NOT offer refunds during sale periods. Any Promotional Sales Periods will be listed under the PROMOTIONAL SALES PERIODS heading below.
  • Ensure your name & order number accompany your return, along with your return request.
  • We do not take responsibility for the return postage costs, unless the item was faulty or there was a shipment mistake. 

YOU CANNOT RETURN:

  • Books
  • Card Games
  • Earrings
  • Eyelashes
  • Face Jewels
  • Face Masks
  • Fishnets Stockings & Sets
  • Gift Vouchers / Gift Cards
  • Glitter
  • Greeting Cards
  • Hair Clips
  • Items from the SALE section
  • Items not in original condition
  • Made 4 U Word Chokers
  • Nail Polish
  • Nipple Pasties (even if they are un-used)
  • Septum Rings
  • Socks
  • Spoon Necklaces
  • Wigs & Hair Extensions

PROMOTIONAL SALES PERIOD

Items purchased during a Promotional Sales Period can be returned for an exchange or credit note ONLY. No refunds are able issued during Promotional Sales Periods.  

Orders placed during our BLACK FRIDAY Sales Period (22.11.23 - 27.11.23) can be returned for an exchange or credit note ONLY. No refunds are able issued for orders placed during this period.

Orders placed during our BOXING DAY Sales Period (25.12.23 - 27.12.23) can be returned for an exchange or credit note ONLY. No refunds are able issued for orders placed during this period.

PRE ORDER SHOES / MADE 4 U CLOTHING & ACCESSORIES

Pre Order shoes & accessories and Made 4 U Clothing can be returned for a refund, credit note or exchange. We do not accept returns on Made 4 U Word Chokers.

FAULTY ITEMS 

All items are assessed before being packed up safe & sound and sent to their new home. If you believe that your item is faulty, please contact us at help@tibbsandbones.com within 24 hours of discovering the fault. If it is a minor problem we will first offer reimbursement for repair of the item.

FAULTY SHOES

We will not accept any claims on minor faults on purchases past 3 months. Please be sure to take the correct care of your shoes. Here is a short TikTok to show you how to care for your shoes correctly. Please click HERE. If it is found that you have not cared for your shoes correctly, we will be unable to assist you further. If you have a minor problem with a shoe, we will offer reimbursement for repair of the item.

RETURN TO SENDER

If your parcel was returned to sender due to being 'unclaimed' 'undelivered' or 'duties unpaid - you will need to pay the shipping cost again in order for it to be sent back out to you. We will contact you if your parcel is returned to us. We will hold your parcel for 7 days, if we do not receive shipping payment we will issue you with a store credit for the value of your items, excluding the shipping cost.

KEEP IN MIND 

Please be sure to read item descriptions thoroughly before purchasing. If you require further information on an item or sizing, please be sure to contact us at help@tibbsandbones.com or +61413737796. Keep in mind that colours of items may vary slightly on different computer/phone screen displays. 

RETURNS - IN STORE PURCHASES

We offer a 10 day returns period for in-store purchases.  

HOW TO RETURN AN IN STORE PURCHASE:

  • Bring your items into store within 10 days of purchasing.
  • Ensure you have a copy of your receipt, if you do not have one please ensure you know the day & time you made your purchase so we can look it up for you.
  • You can receive a credit note, refund or exchange for full price items.
  • Your return will be processed immediately, using the same payment method used to pay for the item.
  • If you made your purchase in store with a Visa Gift Card & request a refund, you will be issued with Tibbs & Bones Gift Voucher. We do not provide refunds onto alternate cards, it must be the same card you made your purchase with.
  • Click & Collect orders must be returned within 10 days of purchasing.

RETURNS CONDITIONS - IN STORE PURCHASES

  • Items must be received in original condition (unworn/un-washed/un-used)
  • Items in the SALE section are NOT able to be returned.
  • Items purchased during Promotional Sales Periods (such as Boxing Day Sales or Storewide Sales) can be returned for a credit or exchange ONLY. We do NOT offer refunds during sale periods. Any Promotional Sales Periods will be listed under the PROMOTIONAL SALES PERIODS heading below. 

YOU CANNOT RETURN:

  • Books
  • Card Games
  • Earrings
  • Eyelashes
  • Face Jewels
  • Face Masks
  • Fishnets Stockings & Sets
  • Gift Vouchers / Gift Cards
  • Glitter
  • Greeting Cards
  • Hair Clips
  • Items from the SALE section
  • Items not in original condition
  • Made 4 U Word Chokers
  • Nail Polish
  • Nipple Pasties (even if they are un-used)
  • Septum Rings
  • Socks
  • Spoon Necklaces
  • Wigs & Hair Extensions

PROMOTIONAL SALES PERIOD

Items purchased during a Promotional Sales Period can be returned for an exchange or credit note ONLY. No refunds are able issued during Promotional Sales Periods.  

PRE ORDER SHOES / MADE 4 U CLOTHING & ACCESSORIES

Pre Order shoes & accessories and Made 4 U Clothing can be returned for a refund, credit note or exchange. We do not accept returns on Made 4 U Word Chokers.

FAULTY ITEMS 

Please contact us at help@tibbsandbones.com within 24 hours of discovering the fault. If it is a minor problem we will first offer reimbursement for repair of the item.

FAULTY SHOES

We will not accept any claims on minor faults on purchases past 3 months. Please be sure to take the correct care of your shoes. Here is a short TikTok to show you how to care for your shoes correctly. Please click HERE. If it is found that you have not cared for your shoes correctly, we will be unable to assist you further. If you have a minor problem with a shoe, we will offer reimbursement for repair of the item.