MELBOURNE STORE - Now open 7 days!

Returns

We want you to LOVE your magical goodies, that is why we offer a 14 day returns period for our Australian customers & a 30 day returns period for our International customers. 

HOW TO RETURN AN ITEM:

  • Email hello@tibbsandbones.com with your name, order number & the items you wish you return.
  • You will then be given instructions on how to return your item. You may receive a credit note, exchange or refund, depending on what you request.
  • Returns must be posted back within 5 business days, otherwise they may be rejected.
  • Returns are processed within 2 business days of receiving.

RETURNS CONDITIONS:

  • Items must be received in original condition.
  • Returns must be received within their 14 day & 30 day returns period.
  • We do not reimburse original shipping costs, unless the item was faulty.
  • We do not take responsibility for the return postage costs, unless the item was faulty or there was a shipment mistake.
  • Jewellery, swimwear, glitter, nipple pasties, beauty products, accessories & SALE items are not able to be returned.

FAULTY GARMENTS 

All items are assessed before being packed up safe & sound and sent to their new home. If you believe that your item is faulty, please contact us at hello@tibbsandbones.com within 24 hours of receiving.

KEEP IN MIND 

Please be sure to read item descriptions thoroughly before purchasing. If you require further information on an item, please be sure to contact us HERE. Keep in mind that colours of items may vary slightly on different computer screen displays. 

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