Customer Reviews
We LOVE LOVE LOVE to go above & beyond to make your dreams come true ♡ Don’t take it from us though, listen to some of our Tibbs angels to hear what they have to say!
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"Just did my first purchase through Tibbs & Bones and it definitely won't be my last! (Even in this economy)
I bought a pair of demonia platform boots for Ashnikko's concert Im going to this week and was anxious about ordering in case my items wouldn't arrive on time, customer service was so supportive and sweet and I received my items within 24 hours from Melbourne to Brisbane! I paid express and I will now remember that this store will be a go to for events and work with my last-minute-adhd-planning! Haha. Thank you so much again and the boots are absolutely incredible!! I've already told so many of my friends about you guys" - Erin
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"Such a great place to shop at, I've bought multiple things online and they ship almost INSTANTLY, I've fallen literally in love with these guys." - Kale
"Just received my first order. Finally got my hands on a pair of new rocks!! Happy with everything, quality and shipping time great, thank you! :)" - Hannah
"The staff here are so, so lovely. The range of cool clothes and shoes is really above and beyond. They have so many cool pieces that are hard to find elsewhere in Australia, especially in a real bricks and mortar store. It's definitely worth going in if you love quirky or alt fashion. The range of big chunky goth shoes and boots is exceptional. There's also a lot of fun little blind boxes etc. The vibe is immaculate, super friendly and helpful without being overbearing. The attention to detail is top tier. Just a lovely store with lovely people." - Jaimee
"Such a fantastic experience here, the staff are so lovely and helpful. Very safe space and also super fun to just walk around and look at all the cool stuff they have. Have shopped here for ages but just for tops, got my first pair of demonias today and had such a great experience, 10/10 service and variety 🖤🖤🖤" - Samantha
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"My first time purchasing was in store a few years ago. The store was super inviting, and despite being packed full of customers (no question as to why), the staff still had time to help me with shoe fitting. They were all pleasant and easygoing, and the vibes were immaculate. Now that I know my shoe size, I felt I could purchase online. They have awesome stuff in stock, and I love what I've bought! Unfortunately, an item I ordered was actually out of stock, so they sent me the lovliest message asking me to pick out a substitute. Their customer service was just as wonderful as my day in the store, and their attitude really set my mood for the day in a positive way. I initially learnt of this business through their tik tok, and from social media to store, they are genuine, lovely, and welcoming people. Their sensory sessions impressed me, and are just one example of their dedication to inclusivity. I highly recommend Tibbs & Bones!" - Rory
"The staff member was super friendly and helped me with getting the right shoe fit. Her smile didn't falter. I felt very welcome in the store. Definitely recommend festival wear." - Karma B
"Tibbs and Bones is great for all your raveware needs! Great selection of alternative clothing options too. My favourite section of the store is the "Cinderella wall" of last size shoes at a steep discount." - Alex
"I enquired about a pair of New Rock boots that they didn’t have on the website but they said it wasn’t a problem for them to order the ones I wanted. They arrived today and they are perfect. Alicia was so accommodating and it was such an easy process. I’ll definitely be purchasing through their website again (only because I don’t have access to their physical store) I highly recommend this store." - Brooke
"absolutely adore this shop!! from the amazing decorations to the most lovely staff not to mention the very adorable doggie :) i got my first pair of demonias there and i will DEFINITELY be back for more next time in in melbourne!!!!!" - Bailey
"JADE IS AMAZING!! Came in with my best friend to try on an outfit for a festival, she went above and beyond and make me feel so pretty and comfortable. Such a welcoming and generous soul, I literally love her😭😭 I would spend my life savings at this store just to see her face again. Love leishy and nissy (the blonde and brunette duo if ur confused)" - Taleisha
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“Absolutely love this shop! Cute clothes and lovely lovely workers! Everyone is so kind and patient and the best online customer service is also so quick and efficient! 11/10 in every single aspect, best staff and best clothing and accessories” -Tijana
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“Absolutely love this place! There’s a lack of good alternative clothing stores around Melbourne but these guys knock it out of the park. I’ve been in a few times and the workers are always so sweet and helpful. I’ve had my eye on some Demonias for a while and being able to try them on here sealed the deal. Keep being fantastic” - Ally
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“The most beautiful store!! Such gorgeous staff that made me feel cared for and happy for being me. The character of the store makes my heart race especially their clothing and accessories which are absolutely stunning!” - Expansion Yoga & Pilates
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“I love this shop! The workers are so nice and the clothing and shoes are very good quality! I got some boots for my birthday from there and I wear them every chance I get! I love how the shop is LGBT+ safe” - A
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“Absolutely awesome in store experience! A great range of things and just the most relaxed and welcoming vibes. It's a really nice environment to be in. I've only been in once so far, but I very quickly felt like I belonged.” - A
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“THE MOST AMAZING STAFF!! I purchased a few items online at the last minute and didn't realise one of the items were 'Made to Order' and I was worried that I wouldn't get my items in time for my event but the team at TIBBS & BONES literally made my day by organising to get my items here before my event - EVEN THOUGH IT WAS SO LAST MINUTE!! I have purchased from the store previously and the quality has been amazing and I also live in Melbourne and have been in the store a number of times and the staff have all been amazing and the store itself is a massive vibe! THANKYOU THANK YOU THANKYOU You're the best and I 11000% will be coming back!!!” - Katirina
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“Online order, my outfit is even better than pics on the website I couldn’t believe it I’m so obsessed! Interstate delivery, so quick, communication was 100%, exchange in size as I thought I was skinnier than I actually am but they made it so easy and pain free for me!!” - X
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“The staff are AMAZING! So friendly and inviting ! the store itself if a wonderland <3” - Andrea
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“Thank you so much!!! Our experience at your store was everything we could have hoped for” - X
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“This is an absolute gem of a store. Their clothes and accessories encourage freedom of expression, and they have been supporting the rave community for years now. I recently bought something from them online, in the wrong size, and even though it was a specialty item they exchanged it without any problem. I so appreciate how accommodating they were with that, and then postage was really affordable too. Staff are all genuinely nice to you and won’t judge you. They are all about customer happiness and having a positive attitude. Cute stickers, cute store, awesome clothes." - Z Z
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"Thank you for doing your part guys <3 you do so much for this worlds happiness through fashion and the ability for people to have self expression through clothing and accessories" - X
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“I’m so excited for my boots, 100% posting about them, I’ve been meaning to shop with ya’ll for ages so I’m so happy I did, thank you for being so kind” - D
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"everything is amazing here, so colourful, so happy, so my aesthetic. this is my favourite shop ever!!! everyone is so nice, everyone wears knee high boots and they give free stickers with any purchase! who doesn’t love stickers? this is the definition of a safe space, everyone can just be themselves and not have anyone tell you anything’s wrong! it’s also my dream to work when I’m old enough! thank you so tibbs and bones for making my day better every time i go here! <3" - Maria
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"You guys were super quick with my last order (hence why I wanted to double check with this one). I was amazed with how quickly my last order was posted and delivered. Plus your packaging is super cute; my compliments to the Tibbs and Bones team!
Tibbs and bones is definitely my favourite website to order festival clothes from and I'm stoked to get my next one.
Thank you for the great customer service!" - Elle
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"I ordered last weekend and just wanted to flick an email through to say thanks! It came in super speed record time, is exactly what you advertised and looks great! Thanks for your inclusive size range and general good vibes!" - Samantha
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"I was having a shit day, got my socks from tibbs delivered. Just socks. AND YALL STILL WRITE THE MOST WHOLESOME MESSAGES ON EVERY PACKAGE EVER ITS SO FUCKN CUTE!! Completely cured my shit day. Youse deserve to blow the fuck up, the effort you make for even the smallest purchases is amazing and so rare. AND YOU ADDED MORE SIZES TOO!!!!!! the growth is unreal, love you all. Have the bestest day to all of you" - Olivia
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"Finally got to shop there. The workers are the nicest people and are your own hype team xxx" - X
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"Nothing to say except that I love this store SO MUCH and rave about it to everyone, and you girls/guys/theys are always AMAZING to talk to and so so helpful so sending ALL the love your way I Fav store to order from and can't wait to come to the Melb store one day soon!!!" - X
"Just wanted to drop you a message to say thank you so much for your excellent service when shipping to the UK. The boots are phenomenal and my daughter is soooo happy. Thank you!" - Clare
