Shipping policy
We ship out from our warehouse in Melbourne, Australia - right around the globe!
Our order cut off is 12pm AEST each day. Please ensure you order before this time if you would like same day dispatch. We ship out Monday to Friday.
We do not ship out on weekends or public holidays.
We are not liable for any delays due to the postal services / pandemic / etc - please be patient and mindful that shipping may be delayed from time to time in the current climate.
- Please note New Rock Shoe orders cannot be changed/cancelled once in progress
We offer FREE REGULAR SHIPPING for Aussie orders over $99 AUD.
NEXT DAY* EXPRESS SHIPPING
Items are sent safe & sound with trackable Australia Post "Express" service.
This is NO SIGNATURE service, meaning parcels are left at your premises provided it is safe to do so. If the delivery driver feels that it is not a safe place to leave your items, a card will be left & it will be taken to your local post office.
Cost: $12.95 AUD flat rate
Timeframe: 1-3 business days* Next day delivery to capital cities & major metro areas. Shipments to Western Australia, Northern Territory & rural areas may take additional time.
Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
REGULAR SHIPPING
Items are sent safe & sound with traceable Australia Post or Sendle.
This is NO SIGNATURE service, meaning parcels are left at your premises provided it is safe to do so. If the delivery driver feels that it is not a safe place to leave your items, a card will be left & it will be taken to your local post office.
Cost: $7.95 AUD flat rate. FREE when you spend $99.
Timeframe: 2-7 business days depending on your location. Shipments to Western Australia, Northern Territory & rural areas may take additional time.
Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
SAME DAY DELIVERY
Cost: Varies depending on your location. Please proceed to checkout to get a shipping estimate. Only available to Victorian customers.
Timeframe: The delivery timeframe for Same Day is between 1pm & 7pm. Please be aware of this if delivering to a business premises.
Tracking: Once your order has been dispatched, you will receive a notification via email.
We will be in touch prior to shipping your same day parcel to approve shipping address and authority to leave.
Star Track may try to contact you on the day of shipment - Please ensure you can be reached via contact number.
Please note Tibbs & Bones cannot take responsibility for parcels that cannot be delivered and redelivery fees applied.
Orders must be placed before 10am AEST to be sent using our Same Day Courier. You cannot send to PO boxes, it must be a physical address.
EXPRESS SHIPPING (SHOES & FAUX FUR JACKETS)
Cost: $14.95 AUD for Victorian customers. $39.95* AUD for NSW, ACT, TAS & SA customers. $59.95* for WA, QLD & NT customers.
Timeframe: 1-4 business days. Next day delivery to capital cities & major metro areas. Shipments to Western Australia, Northern Territory & rural areas may take additional time.
Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
*Additional shipping charges may apply for remote or rural areas due to courier fees and will be invoiced separately.
COLLECT IN STORE
Cost: FREE. Only available to Victorian customers.
Timeframe: We are able to process orders right away when ordered online. If you need an urgent pick up sorted, please call or text us on 0413 737 796.
Collection: We will send you a text-message confirmation once your order is ready. We are available for you to collect your order 7 days a week. If the shop is open, simply head to the front counter. If the shop is closed, please press the doorbell at the front door & we can grab your order for you.
PLEASE NOTE: If your older is stored for longer than 6 months & we do not hear from you, your items will be returned & no longer be available to you.
You can find our store open hours & location HERE.
We offer FREE REGULAR SHIPPING for USA orders over $100 AUD. This does not include footwear.
REGULAR SHIPPING
We use Australia Posts trackable “Standard” service.
Cost: $20.00 AUD.
Timeframe: 5-15 business days.
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email.
EXPRESS SHIPPING
We use DHL's "Express" service.
Cost: $75.00 AUD.
Timeframe: 1-5 business days.
Tracking: Once your order has been dispatched, you will receive a notification via email.
We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.
REGULAR SHIPPING (SHOES)
We use Australia Posts trackable “Standard” service.
Cost: $49.95 AUD.
Timeframe: 5-15 business days.
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email.
EXPRESS SHIPPING (SHOES)
We use DHL's "Express" service.
Cost: $99.95 AUD.
Timeframe: 1-5 business days.
Tracking: Once your order has been dispatched, you will receive a notification via email.
We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.
We offer FREE REGULAR SHIPPING for Canadian orders over $100 AUD. This does not include footwear.
REGULAR SHIPPING
We use Australia Posts trackable “Standard” service.
Cost: $20.00 AUD.
Timeframe: 5-15 business days.
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email.
EXPRESS SHIPPING
We use DHL's "Express" service.
Cost: $75.00 AUD.
Timeframe: 1-5 business days.
Tracking: Once your order has been dispatched, you will receive a notification via email.
We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.
REGULAR SHIPPING (SHOES)
We use Australia Posts trackable “Standard” service.
Cost: $49.95 AUD.
Timeframe: 5-15 business days.
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email.
EXPRESS SHIPPING (SHOES)
We use DHL's "Express" service.
Cost: $99.95 AUD.
Timeframe: 1-5 business days.
Tracking: Once your order has been dispatched, you will receive a notification via email.
We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.
We offer FREE REGULAR SHIPPING for NZ orders over $100 AUD.
REGULAR SHIPPING
We use Australia Posts trackable “Standard” service.
Cost: $15.00 AUD.
Timeframe: 5-15 business days.
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email.
EXPRESS SHIPPING
We use DHL's "Express" service.
Cost: $69.95 AUD.
Timeframe: 1-5 business days.
Tracking: Once your order has been dispatched, you will receive a notification via email.
We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.
REGULAR SHIPPING (SHOES)
We use Australia Posts trackable “Standard” service.
Cost: $25 AUD.
Timeframe: 5-15 business days.
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email.
EXPRESS SHIPPING (SHOES)
We use DHL's "Express" service.
Cost: $99.95 AUD.
Timeframe: 1-5 business days.
Tracking: Once your order has been dispatched, you will receive a notification via email.
We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.
We offer FREE REGULAR SHIPPING for UK orders over $150 AUD. This does not include footwear.
REGULAR SHIPPING
We use Australia Posts trackable “Standard” service.
Cost: $20.00 AUD.
Timeframe: 5-15 business days.
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email.
EXPRESS SHIPPING
We use DHL's "Express" service.
Cost: $75.00 AUD.
Timeframe: 1-5 business days.
Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.
REGULAR SHIPPING (SHOES)
We use Australia Posts trackable “Standard” service.
Cost: $49.95 AUD.
Timeframe: 5-15 business days.
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email.
EXPRESS SHIPPING (SHOES)
We use DHL's "Express" service.
Cost: $99.95 AUD.
Timeframe: 1-5 business days.
Tracking: Once your order has been dispatched, you will receive a notification via email.
We are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. Shipments to rural areas may take additional time.
FRANCE / GERMANY / ITALY / NETHERLANDS / NORWAY / SPAIN / SWEDEN / SWITZERLAND
We offer FREE REGULAR SHIPPING for "Major Europe" orders over $150 AUD. This does not include footwear.
REGULAR SHIPPING
We use Australia Posts trackable “Standard” service.
Cost: $20.00 AUD.
Timeframe: 5-15 business days.
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email.
REGULAR SHIPPING (SHOES)
We use Australia Posts trackable “Standard” service.
Cost: $49.95 AUD.
Timeframe: 5-15 business days.
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email.
BELGIUM / CANADA / CHINA / CROATIA / DENMARK / ESTONIA / HONG KONG / HUNGARY / IRELAND / ISRAEL / REPUBLIC OF KOREA / LITHUANIA / MALAYSIA / MALTA / POLAND / PORTUGAL / SINGAPORE / SLOVENIA CUSTOMERS:
We use Australia Posts trackable “Standard” service.
REGULAR SHIPPING
Cost: $25.00 AUD.
Timeframe: 5-15 business days.
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email.
REGULAR SHIPPING (SHOES)
We use Australia Posts trackable “Standard” service.
Cost: $49.95 AUD.
Timeframe: 5-15 business days.
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email.
If your country is not listed on this page, your order will be sent using Australia Posts “Registered Post” service.
REGULAR SHIPPING
Cost: $25.00 AUD.
Timeframe: 5-15 Business Days
Tracking: Once your order has been dispatched, you will receive a notification via email. “Registered Post” is a non-trackable service which requires a signature on delivery. Tracking information may be available within your destination country via your local postal company.
REGULAR SHIPPING (SHOES)
We use Australia Posts trackable “Standard” service.
Cost: $49.95 AUD.
Timeframe: 5-15 business days.
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email.
Tax & duties:
All payments of taxes & duties are solely the responsibility of the customer. Please contact your local Customs Office or government website for further information regarding import taxes which may be applicable to you. We DO NOT take responsibility for charges which may be incurred & we are not able to change the value of items listed for customs.
Cancellations / amendments:
Once your order has been placed it has therefore begun to be processed & no amendments/cancellations are able to be made.
- Please note New Rock Shoe orders cannot be changed/cancelled once in progress
Shipping timeframes:
The shipping timeframes listed above are from the day your order SHIPPED not the day you placed your order. These timeframes also do not include PRE ORDER items, which have their own specific delivery date. These timeframes are to be used as a guide. Any delays surrounding the delivery of your parcel relating to customs clearance / pandemics / holiday periods / etc are outside of our control & we are not able to take responsibility for such delays.
Lost parcels:
We take great care of your order, however once it leaves our warehouse it is out of our control. We do not take responsibility for orders which are deemed as ‘Successfully Delivered’, lost in the mail or the incorrect address was entered. We are NOT able to offer reimbursement for any fault by Australia Post, Sendle, Star Track or DHL. Parcels are NOT covered with insurance. If you wish to insure your parcel to be covered should there be a problem during the shipping process, please contact us before purchasing to obtain your insurance quote. You will need to pay this amount on top of any shipping costs.
Return to sender:
If your parcel was returned to sender due to being 'unclaimed' 'undelivered' or 'duties unpaid - you will need to pay the shipping cost again in order for it to be sent back out to you. We will contact you if your parcel is returned to us. We will hold your parcel for 7 days, if we do not receive shipping payment we will issue you with a store credit for the value of your items, excluding the shipping cost.
