FAQ
I have just found you! Who are you guys?
We are TIBBS & BONES! A super fun lil world spreading fun times across Aus & abroad. We possess the deepest love for our customers, brands and business – we are our own lil T&B family & are filled with gratitude to be able to share it with such an amazing community. We are so excited you have chosen to explore our world!
How can I contact you?
We are always happy to help our T&B babes! If you have a query you can contact us HERE via email, phone DM and more!
Where do you ship your orders from?
We are based in Melbourne, Australia! We ship out all our goodies from here.
Do you ship worldwide?
If I order a PRE ORDER item or a MADE TO ORDER item and the other pieces I order are ‘in stock’ items, will my other ‘in stock’ items be sent first?
Do you accept returns?
Do you have a physical store I can shop in?
Do you have any discount codes I can use?
Do you ship worldwide?
We sure do! We ship right around the world via Australia Post, Sendle, Star Track & DHL Express.
How long will it take for me to receive my order?
How long will it take for me to receive my order?
For our Aussie babes who select EXPRESS, orders take between 1-3 business days, depending on your location. Usually it is superrrr quick though and most T&B babes have their order the following day! We also have a "Same Day" service for Melbourne customers. We also offer regular shipping, which is free when you spend $90. For International customers, orders can take between 1-15 business days, depending on your location & chosen delivery method. If you need something super quick, international babes are best to select DHL. *PLEASE NOTE there may be postal delays outside of our control due to the Covid-19 pandemic.
Can I track my order?
Can I track my order?
Yup, you sure can! You will receive a tracking number via email once your order has been shipped.
Can I cancel my order once it has been placed?
Can I cancel my order once it has been placed?
No, unfortunately once your order has been placed no amendments nor cancellations are able to occur.
I have a discount code or gift voucher, where can I enter this code?
I have a discount code or gift voucher, where can I enter this code?
At the checkout page there is a section which says "click here to enter a gift card or discount code". Simply type in your code and hit apply.
What does PRE ORDER or MADE TO ORDER mean?
What does PRE ORDER or MADE TO ORDER mean?
"Pre Order" or "Made To Order" means that the item is currently being made & will be delivered to you within a certain timeframe - It isn't able to be shipped out right away like our usual goodies. Usually super in-demand items are on pre order so none of our amazing customers miss out! The delivery timeframe of Pre Order or Made To Order items is clearly noted in the description of the item.
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How do I PRE ORDER something?
A Simply add the item to your cart on our website & check out as per normal. Once the Pre Order is ready to send out you will get a notification.
If I order a PRE ORDER item or a MADE TO ORDER item and the other pieces I order are ‘in stock’ items, will my other ‘in stock’ items be sent first?
No, we keep all your goodies safe until your Pre Order or Made To Order item arrives, then we send it all together.
Do you price match?
If you find a lower price item on an Australian website, we will do our best to match that price for you. Please email help@tibbsandbones.com with a link to the items. The items must be identical and be based within Australia. Please note we can say yes or no to price matches at our discretion & price matches are not always possible as we are a small business.
Do you have After Pay, Zip Pay, Laybuy or Klarna?
Do you have After Pay, Zip Pay, Laybuy or Klarna?
Yes! We have plenty of Buy Now & Pay Later options available. Check out all the deets HERE.
Do you accept returns?
We offer a 10 day returns period Australia wide & a 30 day returns period for our international customers. Our full Returns Policy can be found HERE.
Something I love is sold out! Will you be restocking it?
Something I love is sold out! Will you be restocking it?
We always try to get our fave bits back in for you babes! If you are loving something just pop your email down for a restock notification & we will work out butts off to bring it back for you! If you are super curious or need something by a certain date, you can also contact us & we can check it out for you.
Do you have a physical store I can shop in?
Yes, we have a store in Windsor (Melbourne), Australia - we are located at 143 Chapel Street! You can check out further into & our open hours HERE.
Can I use After Pay or Zip Pay in your physical stores?
Can I use After Pay or Zip Pay in your physical stores?
Yes, you sure can!
Can I collect my order from your physical store?
Can I collect my order from your physical store?
Yep! Just check out on our website as normal, then select 'Pick Up In Store' as your shipping method. And it is free to collect in store too! We can also have orders ready to collect within the same day. Once your order is ready to be collected you will receive a text message with the pick up details. If you have an order you need to organise urgently, please call us 0413737796.
Do you have any discount codes I can use?
Check out our socials or sign up to our mailing list to be first in the know for any special discounts.
I am an influencer, can you send me free items?
Unfortunately not! We only reach out to influencers occasionally & those we do are carefully considered. Please do not contact us asking for 'collaboration' or 'free items' we are a small & hard working business and are not able to give away items to you.
I have a fun brand I think you might like! Would you be keen to sell it in your store?
We are always on the hunt for fun brands created by talented humans, email us at help@tibbsandbones.com so we can take a peak! All brands that join our world are carefully considered.
