We ship out from our warehouse in Melbourne, Australia - right around the globe!

We ship orders out every business day, Monday - Friday. We do not ship out on weekends or public holidays, however can arrange Uber same-day couriers on these days, if your parcel is urgent.

We are not liable for any delays due to the postal services. 

During peak periods there may be delays due to postal services being in high demand. The timelines below are to be used as a guide & may differ if postal services are under pressure. This applies to periods such as  EOFY Sales, Black Friday or the Christmas rush. As a small team we always try our best to get your orders out as quickly as possible, but occasional delays can happen during these busy times. Be sure to select Express Shipping if you require your items within a tight timeframe. Shipments to WA and rural locations may require additional time to arrive - please keep this in mind when selecting regular shipping - we would suggest using express shipping if you are needing your items with priority. 

Bulky Items Shipping

Some items incur higher shipping rates due to their size, weight, or packaging requirements. This can include shoes, faux fur jackets, and other larger statement pieces. Any applicable Bulky Item Shipping costs will be clearly shown at checkout and may not be eligible for free shipping offers.

 

We offer FREE REGULAR SHIPPING for Aussie orders over $129 AUD. 

NEXT DAY* EXPRESS SHIPPING

Items are sent safe & sound with trackable Australia Post "Express" service.

This is NO SIGNATURE service, meaning parcels are left at your premises provided it is safe to do so. If the delivery driver feels that it is not a safe place to leave your items, a card will be left & it will be taken to your local post office.

Cost: $14.95 AUD flat rate

Timeframe: 1-3 business days* Next day delivery to capital cities & major metro areas. Shipments to Western Australia, Northern Territory & rural areas may take additional time.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

REGULAR SHIPPING

Items are sent safe & sound with trackable Australia Post "Parcel Post" service.

This is NO SIGNATURE service, meaning parcels are left at your premises provided it is safe to do so & the driver has access to your property. If the delivery driver feels that it is not a safe place to leave your items, a card will be left & it will be taken to your local post office or collection hub.

Cost: $9.95 AUD flat rate. FREE when you spend $129.

Timeframe: 2-7 business days depending on your location. Shipments to Western Australia, Northern Territory & rural areas may take additional time, as per the chart above.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

SAME DAY DELIVERY

Cost: Varies depending on your location. Please proceed to checkout to get a shipping estimate. Only available to Victorian customers.

Timeframe: The delivery timeframe for Same Day is between 1pm & 7pm. Please be aware of this if delivering to a business premises.

Tracking: Once your order has been dispatched, you will receive a notification via email.

We will be in touch prior to shipping your same day parcel to approve shipping address and authority to leave if required.

Star Track may try to contact you on the day of shipment - Please ensure you can be reached via contact number.

Please note Tibbs & Bones cannot take responsibility for parcels that cannot be delivered and redelivery fees applied.

Orders must be placed before 12pm AEST to be sent using our Same Day Courier. You cannot send to PO boxes, it must be a physical address.

Same Day Couriers are not available on weekends or public holidays - however we can arrange for your items to be sent with an Uber Courier for an additional charge on these days if required.

EXPRESS SHIPPING (BULKY ITEMS)

Cost: $19.95 AUD* Australia Wide.

Timeframe: 1-4 business days. Next day delivery to capital cities & major metro areas. Shipments to Western Australia, Northern Territory & rural areas may take additional time.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

*Additional shipping charges may apply for remote or rural areas due to courier fees and will be invoiced separately.

PICK UP IN STORE 

Cost: FREE. Only available to Victorian customers with a Victorian address. If you are located interstate & would like to arrange to collect tin store, please put in the shipping address as our store 99 Greville St, Prahran, VIC 3181. This will allow you to select Pick Up In Store as your shipping option.

Timeframe: We are able to process orders right away when ordered online. If you need an urgent pick up sorted, please call or text us on 0413 737 796.

Collection: We will send you an email confirmation once your order is ready. We are available for you to collect your order 7 days a week. Simply head in store to the shop counter.

PLEASE NOTE: If your order is stored for longer than 6 months & we do not hear from you, the items will no longer be available to you.

You can find our store open hours & location HERE. 

REST OF WORLD

BELGIUM / CHINA / CROATIA / DENMARK / ESTONIA / HONG KONG / HUNGARY / IRELAND / ISRAEL / REPUBLIC OF KOREA / LITHUANIA / MALAYSIA / MALTA / POLAND / PORTUGAL / SINGAPORE / SLOVENIA

Shipping to these destinations is currently unavailable due to changes in customs processing. We’re working on restoring availability as soon as possible ♡

ADDITIONAL INFORMATION

TAXES & DUTIES

International orders may be subject to local import taxes and duties.

Any applicable taxes and duties are the responsibility of the customer unless they have been collected at checkout. We recommend checking with your local customs authority if you're unsure what may apply to your order.

We’re unable to alter the value of an order on customs documentation.

For USA customers: applicable duties and taxes are calculated and charged at checkout, so there shouldn’t be any surprise customs charges when your order arrives.

CANCELLATIONS & AMENDMENTS

Once your order has been placed, we get to work processing it as quickly as possible. Because of this, we're unable to guarantee cancellations or changes once an order is in progress.

New Rock footwear orders cannot be changed or cancelled once they are in progress.

Please double-check your items, sizing and shipping details before placing your order ♡

DISPATCH & SHIPPING TIMEFRAMES

The expected dispatch timeframe for each item is displayed on the product page before you order.

Please note that dispatch time and shipping time are separate. The shipping timeframes listed on this page begin once your order has been dispatched, not from the date your order was placed.

Once your order is on its way, you'll receive a shipping confirmation email with your tracking details.

All delivery timeframes are estimates. Delays caused by customs clearance, peak and holiday periods, carrier disruptions or other circumstances outside of our control may occasionally occur.

NAIL POLISH

International nail polish orders may incur an additional shipping charge as nail polish must be transported through an approved Dangerous Goods carrier.

Please contact us for a shipping quote before ordering, or place your order as normal and we'll be in touch if an additional shipping charge is required.

There are no additional Dangerous Goods shipping charges for Australian customers.

LOST OR MISSING PARCELS

If your parcel hasn't arrived within the expected timeframe, please get in touch with us and we'll help you look into it with the shipping carrier.

Please make sure your shipping address is correct when placing your order. We aren't responsible for parcels delivered to an incorrectly entered address or parcels confirmed as successfully delivered by the carrier.

RETURN TO SENDER

If your parcel is returned to us because it was unclaimed, unable to be delivered, or applicable duties weren't paid, you'll need to cover the cost of shipping it again.

We'll contact you if your parcel is returned to us and hold it for 7 days. If we don't receive payment for reshipping within this time, we'll issue a store credit for the value of the returned items, excluding any original shipping charges.