We ship out from our warehouse in Melbourne, Australia - right around the globe!

Our order cut off is 2pm AEST each day. Please ensure you order before this time if you would like same day dispatch. We ship out Monday to Friday.

We do not ship out on weekends or public holidays.

FREE SHIPPING ON PASTIES is REGULAR shipping only, with no tracking. If you need your pasties urgently, please ensure you select Express Shipping at checkout. Thank you!

AUSTRALIAN CUSTOMERS

NEXT DAY* EXPRESS SHIPPING

Items are sent safe & sound with trackable Australia Post "Express" service.

Take note that this is NO SIGNATURE service, meaning parcels are left at your premises provided it is safe to do so. If the delivery driver feels that it is not a safe place to leave your items, a card will be left & it will be taken to your local post office.

Cost: $9.95 AUD flat rate

Timeframe: 1-3 Business Days* Next day delivery to capital cities & major metro areas.

* Please note shipments to Western Australia, Northern Territory & rural areas may take additional time.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

SAME DAY DELIVERY

Cost: Varies depending on your location. Please proceed to checkout to get a shipping estimate. Only available to Victorian customers.

Timeframe: The delivery timeframe for Same Day is between 1pm & 6pm.

Tracking: Once your order has been dispatched, you will receive a notification via email.

Orders must be placed before 10am AEST to be sent using our Same Day Courier. Please note, you cannot send to PO boxes, it must be a physical address.

FREE IN STORE PICK UP

Cost: FREE. Only available to Victorian customers.

Timeframe: Please allow 24 hours for your order to be processed. Please note this does not apply to “pre order” items, which may take additional times.

Collection: Once you have received your fulfilment email notification, you are welcome to collect your order from our Melbourne store during our below business hours. Please ensure you have a screenshot of your order to show upon pick up.

You can find our store open hours & location HERE.

We offer a Regular & Express Shipping service for our USA customers.

We also offer FREE REGULAR SHIPPING for USA orders over $100 AUD.

REGULAR SHIPPING

For regular shipping we use Australia Posts trackable “Standard” service.

Cost: $15.00 AUD flat rate

Timeframe: 5-15 business days

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

EXPRESS SHIPPING:

For Express Shipping we offer DHLs “Express” service.

Cost: $40 AUD flat rate

Timeframe: 1-3 business days

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

PLEASE NOTE we are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds.

We offer a Regular & Express Shipping service for our Canada customers.

We also offer FREE REGULAR SHIPPING for Canadian orders over $100 AUD.

REGULAR SHIPPING

For regular shipping we use Australia Posts trackable “Standard” service.

Cost: $15.00 AUD flat rate

Timeframe: 5-15 business days

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

EXPRESS SHIPPING:

For Express Shipping we offer DHLs “Express” service.

Cost: $45 AUD flat rate

Timeframe: 1-4 business days

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available. 

PLEASE NOTE we are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds.

NEW ZEALAND CUSTOMERS

We offer a Regular & Express Shipping service for our NZ customers.

We also offer FREE REGULAR SHIPPING for NZ orders over $100 AUD.

REGULAR SHIPPING:

For regular shipping we use Australia Posts trackable “Standard” service.

Cost: $15.00 AUD flat rate

Timeframe: 5-15 business days

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

EXPRESS SHIPPING:

For Express Shipping we offer DHL’s “Express” service.

Cost: $35 AUD flat rate

Timeframe: 1-2 business days* Next day delivery to Auckland & Christchurch.

* Please note shipments to rural areas may take additional time.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available. 

PLEASE NOTE we are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. 

We offer a Regular & Express Shipping service for our UK customers.

We also offer FREE REGULAR SHIPPING for UK orders over $150 AUD.

REGULAR SHIPPING

For regular shipping we use Australia Posts trackable “Standard” service.

Cost: $15.00 AUD flat rate

Timeframe: 5-15 business days

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

EXPRESS SHIPPING

For Express Shipping we offer DHL’s “Express” service.

Cost: $40 AUD flat rate

Timeframe: 1-3 business days

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

PLEASE NOTE we are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds.

FRANCE / GERMANY / ITALY / NETHERLANDS / NORWAY / SPAIN / SWEDEN / SWITZERLAND

We offer a Regular Shipping service for our "Major Europe" customers.

We also offer FREE REGULAR SHIPPING for "Major Europe" orders over $150 AUD.

REGULAR SHIPPING

For regular shipping we use Australia Posts trackable “Standard” service.

Cost: $15.00 AUD flat rate

Timeframe: 5-15 business days

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

BELGIUM / CANADA / CHINA / CROATIA / DENMARK / ESTONIA / HONG KONG / HUNGARY / IRELAND / ISRAEL / REPUBLIC OF KOREA / LITHUANIA / MALAYSIA / MALTA / POLAND / PORTUGAL / SINGAPORE / SLOVENIA CUSTOMERS:

If your country is listed above your order will be sent using Australia Posts trackable “Standard” Service.

Cost: $15.00 AUD flat rate

Timeframe: 5-15 business days

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

If your country is not listed on this page, your order will be sent using Australia Posts “Registered Post” service.

Cost: $20.00 AUD flat rate

Timeframe: 5-15 Business Days

Tracking:  Once your order has been dispatched, you will receive a notification via email. “Registered Post” is a non-trackable service which requires a signature on delivery. Tracking information may be available within your destination country via your local postal company.

 

INTERNATIONAL CUSTOMS INFORMATION

All payments of taxes & duties are soley the responsibility of the customer. Please contact your local Customs Office or government website for further information regarding import taxes which may be applicable to you. We DO NOT take responsibility for charges which may be incurred & we are not able to change the value of items listed for customs. 

SHIPPING TERMS & CONDITIONS

Cancellations / amendments:

Once your order has been placed it has therefore begun to be processed & no amendments/cancellations are able to be made. 

Shipping timeframes:

The shipping timeframes listed above are from the day your order SHIPPED not the day you placed your order. These timeframes also do not include PRE ORDER items, which have their own specific delivery date.

Any delays surrounding the delivery of your parcel relating to customs clearance / holiday periods /  etc are outside of our control. 

Lost parcels:

We take great care of your order, however once it leaves our warehouse it is out of our control. We do not take responsibility for orders which are deemed as ‘Successfully Delivered’, lost in the mail or the incorrect address was entered.

Parcels returned to us:

If your order has been returned to us due to an insufficient address, or being 'unclaimed', you will be required to pay shipping costs for the items to be resent out. If you do not wish for the items to be resent out, we will not be able to return your original shipping cost paid.