Shipping Z
We are shipping out as usual!
For our Australian babes we are offering FREE SHIPPING when you spend $90 AUD. For our NZ & US customers, we are offering FREE SHIPPING when you spend $100. Please note there may be shipping delays due to the pandemic.
Please keep up to date with any postal delays via the Australia Post website. Please click HERE to see delays for Australia, please click HERE to see delays for all other countries. We are not liable for any delays due to the pandemic - please be patient and mindful that shipping may be delayed from time to time.
We ship out from our warehouse in Melbourne, Australia - right around the globe!
Our order cut off is 12pm AEST each day. Please ensure you order before this time if you would like same day dispatch. We ship out Monday to Friday.
We do not ship out on weekends or public holidays.
We offer a Regular Shipping service & Next Day* Express service for our Aussie customers. We also offer a Same Day service for our Victorian customers.
We also offer FREE REGULAR SHIPPING for Aussie orders over $90 AUD. This does not include footwear or faux fur jackets.
NEXT DAY* EXPRESS SHIPPING
Items are sent safe & sound with trackable Australia Post "Express" service.
Take note that this is NO SIGNATURE service, meaning parcels are left at your premises provided it is safe to do so. If the delivery driver feels that it is not a safe place to leave your items, a card will be left & it will be taken to your local post office.
Cost: $9.95 AUD flat rate
Timeframe: 1-3 Business Days* Next day delivery to capital cities & major metro areas.
* Please note shipments to Western Australia, Northern Territory & rural areas may take additional time.
Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
REGULAR SHIPPING
Items are sent safe & sound with traceable Australia Post or Sendle.
Take note that this is NO SIGNATURE service, meaning parcels are left at your premises provided it is safe to do so. If the delivery driver feels that it is not a safe place to leave your items, a card will be left & it will be taken to your local post office.
Cost: $7.95 AUD flat rate. FREE when you spend $90.
Timeframe: 2-10 Business Days depending on your location
* Please note shipments to Western Australia, Northern Territory & rural areas may take additional time.
Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
SAME DAY DELIVERY
Cost: Varies depending on your location. Please proceed to checkout to get a shipping estimate. Only available to Victorian customers.
Timeframe: The delivery timeframe for Same Day is between 1pm & 7pm. Please be aware of this if delivering to a business premises.
Tracking: Once your order has been dispatched, you will receive a notification via email.
Orders must be placed before 10am AEST to be sent using our Same Day Courier. Please note, you cannot send to PO boxes, it must be a physical address.
FAUX FUR JACKET SHIPPING
Cost: $7.95AUD (regular) $9.95 (express
Timeframe: 2-10 business days (regular) 1-3 business days (express)
Tracking: Not available.
FREE CONTACTLESS STORE PICK UP
Cost: FREE. Only available to Victorian customers.
Timeframe: We are able to process orders right away when ordered online. If you need an urgent pick up sorted, please call us on 0413737796.
Collection: We will send you a text-message confirmation once your order is ready. We are available for you to collect your order 7 days a week. If the shop is open, simply head to the front counter. If the shop is closed, please press the doorbell at the front door & we can grab your order for you.
You can find our store open hours & location HERE.
We offer a Regular & Express Shipping service for our USA customers.
We also offer FREE REGULAR SHIPPING for USA orders over $100 AUD. This does not include footwear.
REGULAR SHIPPING
For regular shipping we use Australia Posts trackable “Standard” service.
Cost: $10.00 AUD flat rate
Timeframe: 5-15 business days
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
EXPRESS SHIPPING
For Express Shipping we offer DHLs “Express” service.
Cost: $50 AUD flat rate**
Timeframe: 1-3 business days
Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
PLEASE NOTE we are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds.
FOOTWEAR SHIPPING
All shoes are sent via Regular International Post.
Cost: $24.99 AUD flat rate.
Timeframe: 5-15 business days.
Tracking: Once your order has been dispatched, you will receive a notification via email.
We offer a Regular & Express Shipping service for our Canada customers.
We also offer FREE REGULAR SHIPPING for Canadian orders over $100 AUD. This does not include footwear.
REGULAR SHIPPING
For regular shipping we use Australia Posts trackable “Standard” service.
Cost: $10.00 AUD flat rate
Timeframe: 5-15 business days
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
EXPRESS SHIPPING
For Express Shipping we offer DHLs “Express” service.
Cost: $50 AUD flat rate**
Timeframe: 1-4 business days
Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
PLEASE NOTE we are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds.
FOOTWEAR SHIPPING
All shoes are sent via Regular International Post.
Cost: $24.99 AUD flat rate.
Timeframe: 5-15 business days.
Tracking: Once your order has been dispatched, you will receive a notification via email.
We offer a Regular & Express Shipping service for our NZ customers.
We also offer FREE REGULAR SHIPPING for NZ orders over $100 AUD.
REGULAR SHIPPING
For regular shipping we use Australia Posts trackable “Standard” service.
Cost: $10.00 AUD flat rate
Timeframe: 5-15 business days
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
EXPRESS SHIPPING
For Express Shipping we offer DHL’s “Express” service.
Cost: $45 AUD flat rate**
Timeframe: 1-4 business days* Next day delivery to Auckland & Christchurch.
* Please note shipments to rural areas may take additional time.
Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
PLEASE NOTE we are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds.
We offer a Regular & Express Shipping service for our UK customers.
We also offer FREE REGULAR SHIPPING for UK orders over $150 AUD. This does not include footwear.
REGULAR SHIPPING
For regular shipping we use Australia Posts trackable “Standard” service.
Cost: $10.00 AUD flat rate
Timeframe: 5-15 business days
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
EXPRESS SHIPPING
For Express Shipping we offer DHL’s “Express” service.
Cost: $50 AUD flat rate***
Timeframe: 1-4 business days
Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
PLEASE NOTE we are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds.
FOOTWEAR SHIPPING
All shoes are sent via Regular International Post.
Cost: $24.99 AUD flat rate.
Timeframe: 5-15 business days.
Tracking: Once your order has been dispatched, you will receive a notification via email.
FRANCE / GERMANY / ITALY / NETHERLANDS / NORWAY / SPAIN / SWEDEN / SWITZERLAND
We offer a Regular Shipping service for our "Major Europe" customers.
We also offer FREE REGULAR SHIPPING for "Major Europe" orders over $150 AUD. This does not include footwear.
REGULAR SHIPPING
For regular shipping we use Australia Posts trackable “Standard” service.
Cost: $10.00 AUD flat rate
Timeframe: 5-15 business days
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
FOOTWEAR SHIPPING
All shoes are sent via Regular International Post.
Cost: $24.99 AUD flat rate.
Timeframe: 5-15 business days.
Tracking: Once your order has been dispatched, you will receive a notification via email.
HEAVY JACKET SHIPPING
All Heavy Jackets are sent via Regular Post. Jackets requiring Heavy Jacket shipping will be noted in the product descriptions.
Cost: $16.95 AUD flat rate.
Timeframe: 1-15 business days.
Tracking: Once your order has been dispatched, you will receive a notification via email.
BELGIUM / CANADA / CHINA / CROATIA / DENMARK / ESTONIA / HONG KONG / HUNGARY / IRELAND / ISRAEL / REPUBLIC OF KOREA / LITHUANIA / MALAYSIA / MALTA / POLAND / PORTUGAL / SINGAPORE / SLOVENIA CUSTOMERS:
If your country is listed above your order will be sent using Australia Posts trackable “Standard” Service.
Cost: $20.00 AUD flat rate
Timeframe: 5-15 business days
Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.
If your country is not listed on this page, your order will be sent using Australia Posts “Registered Post” service.
Cost: $20.00 AUD flat rate
Timeframe: 5-15 Business Days
Tracking: Once your order has been dispatched, you will receive a notification via email. “Registered Post” is a non-trackable service which requires a signature on delivery. Tracking information may be available within your destination country via your local postal company.
FOOTWEAR SHIPPING:
All shoes are sent via Regular International Post.
Cost: $24.99 AUD flat rate
Timeframe: 5-15 business days.
Tracking: Once your order has been dispatched, you will receive a notification via email.
INTERNATIONAL CUSTOMS INFORMATION
All payments of taxes & duties are solely the responsibility of the customer. Please contact your local Customs Office or government website for further information regarding import taxes which may be applicable to you. We DO NOT take responsibility for charges which may be incurred & we are not able to change the value of items listed for customs.
SHIPPING TERMS & CONDITIONS
Cancellations / amendments:
Once your order has been placed it has therefore begun to be processed & no amendments/cancellations are able to be made.
Shipping timeframes:
The shipping timeframes listed above are from the day your order SHIPPED not the day you placed your order. These timeframes also do not include PRE ORDER items, which have their own specific delivery date.
Any delays surrounding the delivery of your parcel relating to customs clearance / holiday periods / etc are outside of our control.
**International Express rates are currently inflated due to matters outside of our control. Hopefully we will be able to reduce this cost in the future - thanks so much for your patience and understanding ❤️
IMPORTANT - PLEASE BE AWARE:
Lost parcels:
We take great care of your order, however once it leaves our warehouse it is out of our control. We do not take responsibility for orders which are deemed as ‘Successfully Delivered’, lost in the mail or the incorrect address was entered. We are NOT able to offer reimbursement for any fault by Australia Post, Star Track or DHL. Parcels are NOT covered with insurance. If you wish to insure your parcel to be covered should there be a problem during the shipping process, please contact us to obtain your insurance quote. You will need to pay this amount on top of any shipping costs.
Parcels returned to us:
If your order has been returned to us due to an insufficient address, or being 'unclaimed', you will be required to pay shipping costs for the items to be resent out. If you do not wish for the items to be resent out, we will not be able to return your original shipping cost paid.
