We ship out from our warehouse in Melbourne, Australia - right around the globe!

Our order cut off is 2pm AEST each day. Please ensure you order before this time if you would like same day dispatch. We ship out Monday to Friday.

We do not ship out on weekends or public holidays.

NEXT DAY* EXPRESS SHIPPING

Items are sent safe & sound with trackable Australia Post "Express" service.

Take note that this is NO SIGNATURE service, meaning parcels are left at your premises provided it is safe to do so. If the delivery driver feels that it is not a safe place to leave your items, a card will be left & it will be taken to your local post office.

Cost: $9.95 AUD flat rate

Timeframe: 1-3 Business Days* Next day delivery to capital cities & major metro areas.

* Please note shipments to Western Australia, Northern Territory & rural areas may take additional time.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

SAME DAY DELIVERY

Cost: Varies depending on your location. Please proceed to checkout to get a shipping estimate. Only available to Victorian customers.

Timeframe: The delivery timeframe for Same Day is between 1pm & 6pm.

Tracking: Once your order has been dispatched, you will receive a notification via email.

Orders must be placed before 10am AEST to be sent using our Same Day Courier. Please note, you cannot send to PO boxes, it must be a physical address.

FREE IN STORE PICK UP

Cost: FREE. Only available to Victorian customers.

Timeframe: Please allow 24 hours for your order to be processed. Please note this does not apply to “pre order” items, which may take additional times.

Collection: Once you have received your fulfilment email notification, you are welcome to collect your order from our Melbourne store during our below business hours. Please ensure you have a screenshot of your order to show upon pick up.

You can find our store open hours & location HERE.

We offer a Regular & Express Shipping service for our USA customers.

We also offer FREE REGULAR SHIPPING for USA orders over $100 AUD.

REGULAR SHIPPING

For regular shipping we use Australia Posts trackable “Standard” service.

Cost: $15.00 AUD flat rate

Timeframe: 5-15 business days

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

EXPRESS SHIPPING:

For Express Shipping we offer DHLs “Express” service.

Cost: $40 AUD flat rate

Timeframe: 1-3 business days

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

PLEASE NOTE we are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds.

We offer a Regular & Express Shipping service for our Canada customers.

We also offer FREE REGULAR SHIPPING for Canadian orders over $100 AUD.

REGULAR SHIPPING

For regular shipping we use Australia Posts trackable “Standard” service.

Cost: $15.00 AUD flat rate

Timeframe: 5-15 business days

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

EXPRESS SHIPPING:

For Express Shipping we offer DHLs “Express” service.

Cost: $45 AUD flat rate

Timeframe: 1-4 business days

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available. 

PLEASE NOTE we are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds.

We offer a Regular & Express Shipping service for our NZ customers.

We also offer FREE REGULAR SHIPPING for NZ orders over $100 AUD.

REGULAR SHIPPING:

For regular shipping we use Australia Posts trackable “Standard” service.

Cost: $15.00 AUD flat rate

Timeframe: 5-15 business days

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

EXPRESS SHIPPING:

For Express Shipping we offer DHL’s “Express” service.

Cost: $35 AUD flat rate

Timeframe: 1-2 business days* Next day delivery to Auckland & Christchurch.

* Please note shipments to rural areas may take additional time.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available. 

PLEASE NOTE we are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds. 

We offer a Regular & Express Shipping service for our UK customers.

We also offer FREE REGULAR SHIPPING for UK orders over $150 AUD.

REGULAR SHIPPING

For regular shipping we use Australia Posts trackable “Standard” service.

Cost: $15.00 AUD flat rate

Timeframe: 5-15 business days

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

EXPRESS SHIPPING

For Express Shipping we offer DHL’s “Express” service.

Cost: $40 AUD flat rate

Timeframe: 1-3 business days

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

PLEASE NOTE we are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds.

FRANCE / GERMANY / ITALY / NETHERLANDS / NORWAY / SPAIN / SWEDEN / SWITZERLAND

We offer a Regular Shipping service for our "Major Europe" customers.

We also offer FREE REGULAR SHIPPING for "Major Europe" orders over $150 AUD.

REGULAR SHIPPING

For regular shipping we use Australia Posts trackable “Standard” service.

Cost: $15.00 AUD flat rate

Timeframe: 5-15 business days

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

BELGIUM / CANADA / CHINA / CROATIA / DENMARK / ESTONIA / HONG KONG / HUNGARY / IRELAND / ISRAEL / REPUBLIC OF KOREA / LITHUANIA / MALAYSIA / MALTA / POLAND / PORTUGAL / SINGAPORE / SLOVENIA CUSTOMERS:

If your country is listed above your order will be sent using Australia Posts trackable “Standard” Service.

Cost: $15.00 AUD flat rate

Timeframe: 5-15 business days

Tracking: This is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

If your country is not listed on this page, your order will be sent using Australia Posts “Registered Post” service.

Cost: $20.00 AUD flat rate

Timeframe: 5-15 Business Days

Tracking:  Once your order has been dispatched, you will receive a notification via email. “Registered Post” is a non-trackable service which requires a signature on delivery. Tracking information may be available within your destination country via your local postal company.

INTERNATIONAL CUSTOMS INFORMATION

All payments of taxes & duties are soley the responsibility of the customer. Please contact your local Customs Office or government website for further information regarding import taxes which may be applicable to you. We DO NOT take responsibility for charges which may be incurred & we are not able to change the value of items listed for customs. 

SHIPPING TERMS & CONDITIONS

Cancellations / amendments:

Once your order has been placed it has therefore begun to be processed & no amendments/cancellations are able to be made. 

Shipping timeframes:

The shipping timeframes listed above are from the day your order SHIPPED not the day you placed your order. These timeframes also do not include PRE ORDER items, which have their own specific delivery date.

Any delays surrounding the delivery of your parcel relating to customs clearance / holiday periods /  etc are outside of our control. 

Lost parcels:

We take great care of your order, however once it leaves our warehouse it is out of our control. We do not take responsibility for orders which are deemed as ‘Successfully Delivered’, lost in the mail or the incorrect address was entered.

Parcels returned to us:

If your order has been returned to us due to an insufficient address, or being 'unclaimed', you will be required to pay shipping costs for the items to be resent out. If you do not wish for the items to be resent out, we will not be able to return your original shipping cost paid.

We want you to LOVE your magical goodies, that is why we offer a 14 day returns period for our Australian customers & a 30 day returns period for our International customers. This 14 day returns period is for both online purchases & in store purchases.

HOW TO RETURN AN ITEM:

• Email help@tibbsandbones.com with your name, order number & the items you wish you return.
• You will then be given instructions on how to return your item. You are able to receive a credit note, exchange or refund. 
• If you requested an 'exchange' you will need to pay the shipping cost to have the items sent back out. We will text you when your items are ready to be sent. 
• Items purchased during promotional sales periods are not able to be returned.
• Returns must be posted back within 5 business days, otherwise they may be rejected.
• Returns are processed within 2 business days of receiving.

HOW TO RETURN AN ITEM:

• Bring your items into store within 14 days of purchasing.
• Ensure you have a copy of your receipt, or we will be unable to process your return.
• You are able to receive a credit note, exchange or refund. 
• Items purchased during promotional sales periods are not able to be returned.
• Your return will be processed within 2 business days.
• Please note orders returned after the 14 day period (even if they have NOT been collected) are unable to be returned.

RETURNS CONDITIONS (ONLINE & IN STORE PURCHASES)

• Items must be received in original condition (unworn/un-washed)
• You must have proof of purchase when returning in store.
• Returns must be received within their 14 day & 30 day returns period.
• We do not reimburse original shipping costs, unless the item was faulty.
• If you requested an 'exchange' you will need to pay the shipping cost to have the items sent back out. We will text you when your items are ready to be sent. 
• We do not take responsibility for the return postage costs, unless the item was faulty or there was a shipment mistake.
• Jewellery, swimwear, glitter, nipple pasties, beauty products, accessories & SALE items are not able to be returned.
• Items purchased during promotional sales are not able to be returned.

HOW YOUR REFUND IS PROCESSED:

• Refunds are returned using the payment method used to purchase the goods.
• AFTER PAY - Your payment plan will be cancelled or adjusted & any applicable payments made will be returned to your account.
• ZIP PAY - Your payment plan will be cancelled or adjusted & any applicable payments made will be returned to your account.
• PAYPAL - The funds will be returned to your account.
• CREDIT/DEBIT CARD - The funds will be returned to your account. Please allow a couple of days for them to reappear within your account.
• SEZZLE - Your payment plan will be cancelled or adjusted & any applicable payments made will be returned to your account.

FAULTY GARMENTS 

All items are assessed before being packed up safe & sound and sent to their new home. If you believe that your item is faulty, please contact us at HELP@tibbsandbones.com within 24 hours of receiving.

KEEP IN MIND 

Please be sure to read item descriptions thoroughly before purchasing. If you require further information on an item, please be sure to contact us HERE. Keep in mind that colours of items may vary slightly on different computer screen displays.